Refund Policy

Refund Eligibility

• Eligible purchases may be requested for a refund within *7 working days from the date of purchase.
• The eligibility period begins from the date mentioned in the purchase confirmation, receipt, or transaction record.
• Refund requests received after the applicable period may not be eligible for a refund.
• Refund eligibility may vary depending on the nature of the program, service, membership, subscription, or product purchased.

Refund Conditions

• The request is submitted within the applicable refund period.
• The purchase can be verified using the order number or transaction details.
• The service or program has not been substantially used, where applicable.
• The request meets the specific terms applicable to the purchased service.

Disclaimer: Certain services, programs, digital products, registrations, events, or promotional offers may be non-refundable, where clearly communicated at the time of purchase.

Refund Methods

• Original Payment Method – Refund to the payment method used for the transaction.
• Bank Account / UPI – Where applicable and subject to verification.
• Credit Note – May be issued for eligible future purchases.
• Service Extension – Additional access or validity may be offered instead of a monetary refund for selected subscription-based services.
• Voucher / Credit – May be provided for eligible services or programs.

The final refund method will be determined based on the nature of the purchase and applicable payment processing requirements.

Refund Processing Time

• Refund requests are normally reviewed within 7–10 business days.
• Once approved, the actual time for the refund to reflect in your account may depend on the payment gateway, bank, UPI provider, or financial institution.
• We are not responsible for delays caused by third-party payment processors or financial institutions.

Cancellations

• Where cancellation is permitted, requests should be submitted before the program, event, service, or subscription has commenced or within the applicable cancellation period.
• Once a service has been substantially delivered or access has been utilized, the purchase may no longer qualify for a refund.

Promotional Offers
Purchases made under special discounts, promotional offers, scholarships, bundled offers, or limited-time campaigns may be subject to specific refund or cancellation terms communicated at the time of purchase.

Duplicate or Incorrect Transactions
If you believe you have been charged more than once for the same transaction or have made an incorrect payment, please contact us promptly with the relevant transaction details so that we can investigate and take appropriate action.

Exceptions
We reserves the right to review refund requests on a case-by-case basis where exceptional circumstances exist. Any refund provided as an exception does not create an obligation to provide refunds in similar circumstances in the future.

Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services, payment processes, business practices, or applicable laws.

Contact Us
For refund-related questions or requests, please email on support@edtechplatform.net. We are committed to handling refund requests fairly, transparently, and within a reasonable timeframe.